April 21, 2014

Troubleshoot Snapshots in HP LoadRunner

Troubleshoot snapshots in LoadRunner

In few instances after recording your business actions in VuGen, you cannot find the snapshot for your steps. In that case, we will see how to troubleshoot the snapshots in HP LoadRunner.

Please note that not all steps have snapshots, only the step with screen interactions for web, browser content window will have the snapshots.

Most of the protocols allows you to disable the capturing the snapshots. If there is no recording snapshot appeared, it might be due to following reasons:

  1. You are using earlier version of VuGen 6.02
  2. Snapshots are not generated for certain steps
  3. The imported actions do not have snapshots

If there is no replay snapshot, it might be due to following reasons:

  1. You are using earlier version of VuGen 6.02
  2. The imported actions do not have snapshots
  3. VuGen could not save the replay snapshots
  4. VuGen scripts directory is a read-only
  5. The steps refers navigation to a resource
  6. The imported actions do not have snapshots

 Following are the shortcuts of VuGen.

alt+f8 Compares the Current Snapshots (Web Vusers only)
alt+ins Create New Step
ctrl+a Select All
ctrl+c Copy
ctrl+f Find
ctrl+g Go To Line
ctrl+h Replace
ctrl+n New
ctrl+o Open
ctrl+p Print
ctrl+s Save
ctrl+v Paste
ctrl+x Cut
ctrl+y Redo
ctrl+z Undo
ctrl+f7 Recording Options
ctrl+f8 Scan for Correlations
ctrl+shift+space Show Function Syntax (Intellisense)
ctrl+space Complete Wizard (completes the function name)
f1 Help
f3 Find Next Downward
shift+f3 Find Next Upward
f4 Run-Time Settings
f5 Run Vuser
f6 Move Between Panes
f7 Show EBCDIC Translation Dialog (for WinSocket data)
f9 Toggle Breakpoint
f10 Run Vuser Step by Step

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About NaveenKumar Namachivayam

Hi there! is a passionate and experienced Performance Test Analyst based in Chicago, USA with skill sets in Manual Testing, Test Automation, Performance Testing, and Test Estimation. He loves to learn and experiment new trends and models in Software Testing. Please stop by at his personal blogs: Excel Blog, DealsBrook,, and Affiliate Insights blog and Software Testing Memes.

2 Comments on “Troubleshoot Snapshots in HP LoadRunner

April 8, 2016 at 1:37 pm

I am using LoadRunner 11 and the snapshot in the view list is not active. Can some one help me please? Moreover, does it matter if the LoadRunner am using is purchased with license or got from a friend?

September 26, 2016 at 7:50 pm

we are also facing the same issue.please help.


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