First step to repair UFT/QTP installation is to clean up the registries and folders. Below are the steps to clean up registry settings and folders:
- Go to run, type regedit and then press enter.
- Delete the following key registries if they exist in your computer
- HKEY_CURRENT_USER\Software\Mercury Interactive\QuickTest Professional
- HKEY_CURRENT_USER\Software\Mercury Interactive\Browser Helper Objects\AgentsKeys
- HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\QuickTest Professional
On 64-bit OS:
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mercury Interactive\QuickTest Professional
- Now go to run again and type %appdata%\HP.
- Delete the folders API Testing, QuickTest Professional and Service Test
Now follow below steps to repair UFT/QTP:
- Go to run again, and type control and then press enter.
- Select UFT/QTP and click on Repair button.
- Once repair is done, download the installable again. Make sure you met all the prerequisites and you use the Microsoft Internet Explorer browser to download.
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